Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Bildfie platform, mobile experiences, and any services provided by us (collectively, the "Service"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy and Cookie Policy.

1. Who we are

Bildfie is a marketplace connecting clients with independent skilled professionals, service providers, and vendors across a range of trades and industries. We operate from Kisii, Kenya. Formal notices to us should be sent to support@bildfie.com.

2. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract in your country of residence to use the Service. By registering you represent that all information you provide is accurate and that you are authorised to enter into a contract on your own or your organisation's behalf.

3. Your account

• You are responsible for keeping your password confidential and for all activity under your account.
• Notify us immediately at the support address above if you suspect unauthorised use.
• We may suspend or close accounts that violate these Terms, appear fraudulent, or expose the platform or other users to risk.

4. What the Service does — and does not do

Bildfie is an intermediary: we make it easier to find each other, contract, pay, and rate outcomes. We do not employ providers, guarantee the availability or quality of any specific job, verify every listing or bid, or act as a party to the contract between a client and a provider. All contracts for services are directly between the client and the provider.

5. Payments, wallet and escrow

Payments on the Service are processed by third-party gateways including IntaSend and M-Pesa. When you hire a provider through the platform, funds are debited from your wallet balance into an escrow hold and are only released to the provider when you confirm the work is complete, or when a milestone is approved.

• The platform commission for that kind of payment (listed on the Pricing page) is deducted from the released amount.
• Provider payouts are subject to a hold of up to 2 days to allow for dispute review.
• Minimum wallet top-up is KES 50.
• Withdrawals are made to the wallet or account you nominate. You are responsible for the accuracy of the destination details.

6. Fees and commissions

We charge a platform commission on each completed transaction. From time to time we may run promotions that waive or discount fees; those promotions are governed by their own terms and expire on their stated date.

7. User-generated content

You retain ownership of the content (project briefs, bids, reviews, photos, files) you post. By posting, you grant Bildfie a worldwide, non-exclusive, royalty-free licence to host, display, and reproduce that content on the platform for the purpose of operating the Service. You must not post content that is illegal, defamatory, infringes intellectual property, breaches privacy, or that you don't have the right to share.

8. Prohibited conduct

• Circumventing platform payments by contracting directly off-platform with a party you first met through Bildfie.
• Posting fraudulent projects, fake bids, or fake reviews.
• Scraping, cloning or reverse-engineering the Service.
• Using the Service to harass, defraud or defame any person.
• Any conduct that violates applicable laws or the rights of others.

Sharing contact details is not allowed

All communication and business between members happens on Bildfie, through in-app messages. You must not share, request or publish phone numbers, email addresses, WhatsApp, Telegram or other messaging handles, social-media profiles, websites or any other way to reach you or another member outside Bildfie, in any message, post, profile, bid, application, listing or file, including disguised or spelled-out forms. We automatically remove such details. Attempting to share them is a breach of these Terms. Each attempt earns a warning; the third attempt closes (soft-deletes) your account, and while it is closed no new account can be opened with the same email or phone number. You may appeal. If the account is restored, it is on probation for eight months: any attempt during probation closes it again, and a clean probation clears your record.

9. Ratings, disputes and refunds

Clients and providers can rate each other after a transaction. Ratings are one-way public feedback and cannot be retracted except in cases of platform error, mistaken identity, or violation of our review policy. If you disagree with the outcome of a transaction, open a dispute from the project workspace within 7 days. Our team will review the evidence from both sides and, where appropriate, release, refund, or split the escrow. Decisions of our disputes team are final.

10. Termination

Either party may terminate this agreement at any time by closing the account. We may close an account for a breach of these Terms, including repeatedly sharing contact details (see Prohibited conduct). Provisions that by their nature survive termination — including intellectual-property, indemnity, and limitation-of-liability clauses — will remain in effect.

11. Disclaimers

The Service is provided "as is." We do not warrant that the Service will be uninterrupted, secure, or error-free, nor do we warrant any specific outcome from your use of the Service.

12. Limitation of liability

To the maximum extent permitted by law, Bildfie is not liable for indirect, incidental, consequential, or punitive damages, or for lost profits or lost data arising out of your use of the Service. Our aggregate liability for any claim is limited to the total commission we retained on the transaction giving rise to the claim.

13. Governing law

These Terms are governed by the laws of the Republic of Kenya. Any dispute arising from these Terms will be resolved by the courts of Nairobi, subject to any right you have to bring a claim in your local jurisdiction under applicable consumer-protection law.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified via email or in-app notice at least 14 days before they take effect. Continuing to use the Service after changes take effect constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms should be sent to support@bildfie.com.